Shipping Policy

At Minguicloud, shipping is more than just a logistics service; it's a heartwarming and thoughtful experience. From product receipt, inspection, and meticulous packaging to the affixing of the shipping label, everything reflects our anticipation and care for you.

1. Shipping and Processing Time

Order Processing Time: All orders will be properly processed and shipped within 1–3 business days. During this Time, we will repeatedly verify product quality, packaging, and your shipping information to ensure that each package reaches you safely and reliably.

For pre-ordered or custom items, we will clearly indicate the estimated shipping time on the product page to avoid unnecessary waiting and worry.

2. Shipping Areas and Timeframes

Within the United States, the estimated delivery time is 14–21 business days. This timeframe may vary depending on factors such as the destination state, route, and customs clearance. Slight delays may occur in remote or inaccessible areas.

Internationally, the estimated delivery time is approximately 14–26 business days. Customs clearance efficiency and logistics infrastructure vary significantly between countries, and some regions (such as South America and Africa) may take longer.

3. Shipping Carrier Information

We work with several trusted international shipping carriers, including USPS, FedEx, UPS, and DHL. Based on your delivery address, package type, and delivery time requirements, we'll select the most cost-effective and user-friendly shipping method. Whether it's Economy or Priority Express, we strike a balance between speed and security.

4. Fee Information

Shipping Calculation: Shipping costs are automatically calculated based on the delivery address, order amount, item weight, and volume. These costs are transparently displayed during checkout, with no hidden fees.

Duties and Import Taxes: International orders may incur customs duties or import taxes, which are the recipient's responsibility. Due to country-by-country differences, we cannot provide specific amounts in advance. We recommend checking with your local customs office before placing an order. If a package is returned due to the buyer's refusal or failure to pay customs duties, the buyer will be responsible for any associated costs.

5. Shipping Status and Tracking Support

Shipping Information: After your package is shipped, we'll immediately send you a confirmation email, which includes the carrier's name and tracking number. You can monitor the shipping status in real Time until you sign for it on the carrier's official website.

Customs Clearance: During international shipments, packages may pass through multiple transit countries for consolidation, inspection, or random checks. This is standard practice. We will monitor the status of your package throughout the entire process and notify you promptly of any issues that arise.

6. Force Majeure Notice

Unforeseen circumstances, such as peak holiday seasons, extreme weather, customs delays, or shipping disruptions, may cause shipping times to increase. If your package is delayed due to these circumstances, we will proactively contact you to keep you informed.

7. Important Notice

Please ensure that you provide complete and accurate shipping information when placing your order, including the recipient's name, address, postal code, and contact number.

If you need to change your address before shipment, please get in touch with us as soon as possible to avoid missing the opportunity to make the change. While we will do our best to assist once your package enters the shipping process, we cannot guarantee successful changes.

8. Our Commitment

At Minguicloud, every package we deliver carries our unwavering commitment to quality and trust. When you receive your package, you'll feel more than just the merchandise; you'll also experience the warmth, care, and peace of mind we bring you, transcending Time and space.